If your organization is anything like ours, there's always plenty to do. Sellers must be paid. Customers must be billed. Staff must work for customers. Respond to employee contact list sales inquiries. Hardware or software bugs should be fixed, and everyone should know that they have been fixed. Someone has to take out the trash. And at the end of the day, you need to employee contact list know who wanted what, who did it, when it was done, and most importantly what remains undone. This is where a ticketing system comes in. Okay, that's what a ticket is. What is a ticketing system? Well, unfortunately, it depends on who you ask. Our ticketing software directory is meant to be for software that automates the sale and tracking of tickets for events such as concerts and conferences. Yet we also have helpdesk and issue tracking software vendors in this category, because “ticketing” can refer to issues or events. For the purposes of this article, when I refer to employee contact list a ticketing system, I mean issue tracking software . According to Wikipedia, an issue tracking system is a "computer software package that manages and maintains lists of issues, as needed by an organization." It is also sometimes referred to employee contact list as ITS, Trouble Ticket System, Support Ticket, Request Management, and Trouble Ticket System. When do you need a ticketing system? You lose email issues “Many companies try to handle customer issues via email, which leaves room for error,” said Laura Ballam, vice president of marketing at TeamSupport . “Emails get lost or forgotten, or just fall through the cracks due to employee contact list the large amount of emails coming into a help desk,” Ballam said. "And if the email isn't shared, when a customer contacts you a second time, they may have another agent, who doesn't have access to employee contact list the previous email exchange." But a shared inbox is not a good solution. Robbie Richards writes for JitBit , a company that provides live chat and helpdesk software.